Refund policy

GOOD FINDLY Return & Refund Policy

Last Updated: August 17, 2026

At GOOD FINDLY, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to make it right.

Returns

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging when applicable.

To request a return, please contact us at goodfindly@gmail.com with your order number and reason for the return.

Please do not send an item back without contacting us first. Once your return is approved, we will provide you with return instructions and the appropriate return address. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos or video showing the problem.

After reviewing your request, we may offer a replacement or refund, depending on the circumstances.

If the item was damaged, defective, or incorrect due to an error with your order, you will not be responsible for approved return shipping costs.

Change-of-Mind Returns

If you wish to return an eligible item because you changed your mind, ordered the wrong item, or no longer want the product, you may request a return within the 30-day return period.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges, if applicable, are non-refundable.

Non-Returnable Items

Certain items may not be eligible for return, including:

Personalized or custom-made products
Gift cards
Items marked as final sale
Used, damaged, or altered items that were not received in that condition
Certain personal-use or hygiene-sensitive products once opened

Any additional product-specific return restrictions will be stated on the applicable product page.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible.

We will make every effort to accommodate your request. However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

If the order has already shipped, you may request a return after receiving it if the item is eligible under this policy.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow your bank or credit card provider additional time to process and post the refund to your account.

Shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect item for which GOOD FINDLY is responsible.

Missing or Lost Orders

If your tracking information shows no movement for an extended period or you believe your package has been lost in transit, please contact us at goodfindly@gmail.com.

We will review the shipment and work with the applicable shipping provider to determine the appropriate resolution.

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us. We will assist you in reviewing the available tracking information.

Return Shipping

Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.

Approved returns must be sent according to the return instructions provided by GOOD FINDLY. Returns sent to an unauthorized address may not be eligible for a refund.